Refund Policy

At Kinmels.com, customer satisfaction is our priority. This Refund Policy explains the conditions under which refunds, returns, and replacements are processed on our platform.

1. Eligibility for Refund

A refund may be requested if:

1. The product received is damaged, defective, or expired
2. The product delivered is different from what was ordered
3. The product is missing or incomplete

Refund requests must be submitted within the time period mentioned on the product page or within 24–72 hours of delivery (as applicable).

2. Non-Refundable Items

Refunds may not be applicable for:

1. Products marked as non-returnable
2. Perishable items (such as food and groceries)
3. Personal care items, innerwear, or hygiene-related products
4. Digital products or services once accessed

3. Return Conditions

1. Items must be unused, unwashed, and in original packaging
2. Original tags, labels, and invoices must be intact
3. Products showing signs of misuse or damage caused after delivery will not be accepted

4. Refund Process

1. Once your return request is approved, the product may be picked up or you may be asked to return it to the seller
2. After inspection and approval, the refund will be initiated

5. Refund Method & Timeline

1. Refunds will be processed to the original payment method or Kinmels wallet (if applicable)
2. Refund processing time may take 5–10 business days, depending on the payment provider

6. Seller-Specific Policies

Since Kinmels.com is a multi-vendor marketplace, refund and return policies may vary by seller. Seller-specific policies mentioned on product pages will apply.

7. Cancellation Policy

1. Orders can be cancelled before shipment for a full refund
2. Once shipped, cancellation may not be possible

8. Shipping Charges

1. Shipping or delivery charges are non-refundable unless the return is due to seller error or defective product

9. Refund Rejection

Kinmels reserves the right to reject a refund request if:

1. The return request does not meet policy conditions
2. The request is submitted after the allowed time window